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The Change Complexity and Readiness scorecards will be used to help projects understand the amount of change management that will be needed to support their projects. The Change Complexity Scorecard will be most useful to both planning and implementation projects while the Change Readiness Scorecard might be more useful to implementation projects that have already begun to engage stakeholders. Completing these activity sheets will help HUIT Project and Change Management Teams to assist you in identifying the activities and resources needed to support your project.

 

Change Complexity Worksheet

This scorecard seeks to identify how difficult a project will be to design, develop and implement. The more complex the project then the more carefully the project will have to be managed and change management will need to be considered. Change complexity focuses on the complexities of the structure of the project and the people side of change.

Change Complexity Rating

Use your responses to the question to identify the average complexity rating by adding up all of the responses and dividing it by 10. This will determine the complexity rating.  Once you have the complexity rating use the scale below to better understand the meaning of the rating and actions that may be needed.

Complexity Rating

Generic Meaning

Actions Required

1

Minimum complexity and impact

  • This project has little to no complexity or impacts on users and stakeholders across the organization
  • Project should identify and mediate risks associated with the project, especially change management risks
  • Project management and business analyst resources may be in a position to handle change management activities with guidance from HUIT Change Management team

2

Low complexity and impact

  • This project has low complexity and known impacts to stakeholder groups
  • Project should identify and mediate risks associated with the project, especially change management risks
  • Change management activities recommended to better understand the exact impact to stakeholders and users will be important to the success of the project
  • Project management and business analyst resources may be in a position to handle change management activities with guidance from HUIT Change Management team

3

Moderate complexity and impact

  • Identifies a project that will be complicated to deliver due to the complexity and impacts identified
  • Project team will need to develop a change management plan supported by resources
  • A Change Management Lead is recommended for moderate complexity projects

4

Major complexity and impact

  • Indicates a highly complex project with large scale impacts across the organization
  • Requires rigorous change management planning and resources
  • Requires a Change Management Lead on the project ideally in the planning phase but no later than the design phase to develop the strategy, plan and activities
  • Additional roles may be necessary as the project continues

5

Very complex project with significant impacts

  • A high change complexity score indicates a project that will have significant impacts to users and stakeholders and
  • Require extensive change management planning and resources
  • Requires a Change Management Lead assigned to the project during Planning phase
  • Training Lead and Communication Specialists roles may also be necessary during design and implementation phases.

 

Change Readiness Worksheet

This scorecard refers to a project’s ability to implement a change and the shared belief in the organization’s collective capability to sustain the change. The change readiness dimension allows us to measure how prepared the project and organization is for the change including looking at the preparedness of stakeholder’s attitudes, project conditions and resources.

Change Readiness Rating

Use your responses to the questions to identify the average readiness rating by adding up all of the responses and dividing it by 8. This will determine the readiness rating.  Once you have the readiness rating use the scale below to better understand the meaning of the rating and actions that may be needed.

Complexity Rating

Generic Meaning

Actions Required

1

Full structure exists to support project

  • A low readiness score shows that the project has focused on aligning leaders, gaining stakeholder commitment and consensus, as well as re-mediating risks associated with the project.
  • Projects with a score in this range should focus on maintaining it position and continuing to deliver against a developed change management plan

2

Great deal of structure exists to support project

  • Project indicates that it has a structure outlined to support the change management associated with the project
  • Project should meet with the HUIT Change Management resources to review the change management plan and identify if other activities are needed

3

Some structure exists to support project

  • A median change management readiness score indicates that the project has done some activities to prepare the organization for the project but there are additional activities that can and should be completed in order to ensure success of the project
  • Project should meet with the HUIT Change Management resources to review the change management plan,  identify if other activities are needed, and/ or additional resources are required to support the project

4

Minimal structure evident to support project

  • A project with this score has done minimal amounts of  change management to create a structure that supports the project
  • Additional steps and/or activities are required in order to ensure the success of the project
  • If a Change Management Lead is not aligned to this project, a resource needs to be secured
  • Other change management roles may be necessary for this project as well in order to effectively deliver change management
  • The project will need to align leadership and users to the desired future state of the organization in order to successfully implement change

5

No structure evident to support the project

  • The high readiness scores identifies that the project needs to focus on change management activities to propel the project
  • If a Change Management Lead is not aligned to this project, a resource needs to be secured
  • Other change management roles may be necessary for this project as well in order to effectively deliver change management
  • The project will need to align leadership and users to the desired future state of the organization in order to successfully implement change

 

Change Complexity and Readiness Scorecards Worksheet

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